CrowdRunner 
Redesign of Mumbai Railway LED Indicator


Abstract:
When I used to travel in local trains during my college days, I always felt that I needed more information. While travelling people are confused and always keep on asking each other since there is so much uncertainty in the information on indicators. To begin with I thought about ideas on information visualization, how to manage crowds, how to re-distribute them, etc. But crowds are not in my control, but giving comprehensible information is. So I thought of redesigning the indicator. An important piece of information on a railway platform.

Problem Statement:
Abbreviations were not understood and were a major confusion. Karjat has an abbreviation 'S' (south) and Kasara has 'N' (north). Whereas Kalyan has K (the starting letter). There is Ambernath with 'A' and Andheri on the western line is also represented by 'A'. I solved this problem by having full names as well as abbreviations. Especially the numbers 9 and 12 in the indicator, meaning the number of coaches was difficult for a novice to understand.


Challenges:
The earlier font was not readable. For longer names of the stations, the current design force fits names by squeezing them. English and Marathi names have no standardization, how to tackle space distribution for LED fonts was the challenge I dealt with.


I developed a grid with Yogesh as my base font, the counter space had to be carefully crafted. I tested created font in several sizes. Also tested it with people and took their feedback by showing them the new indicator designs. The font is complete and it has 55 required glyphs for LED display use.


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Below are content solutions for different locations in each station. Indicators placed on the bridge, at the entrance of the station, on the platform. Content placed on these each indicator as per the user needs. 
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